✹ READY TO SHIP & PREORDER :
Orders typically ship within 5-7 business days. However, items ship together; if your order includes a made to order/preorder item, all items will ship in one package once the embroidery is complete or preorder is in stock.

All orders are available with the tracking number provided to most locations. If tracking is available for your location, it can be found in your shipment confirmation email.

Post Office Shipping times: can vary by destination and can be delayed due to customs, but typically international shipments arrive within 2-4 weeks

FedEx  / dhl Express Shipping time: : 4-12 days

We also add Shipping rates in checkout Page 

we gladly accept returns and exchanges
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

My parcel is lost!

Don’t panic! Maybe someone has received it for you, ask your friends and family (nice neighbour, caretaker…)

If this is not the case, here is the step-by-step procedure to follow:

Step 1: Open a complaint with the competent services of the carrier

Step 2: you are not alone! notify us of the loss of the package via our contact form or at info@qgoodsco.com, indicating the reference of your order so that we can also make a complaint.

It is imperative that you take these steps to validate the claim.

A return? An exchange? A refund?

Are you disappointed? Have you changed your mind?….. We understand this very well. But don’t delay.

The return is to be made at your expense to our address:

Quality Goods Company
Habib Pura Amina Abad Rd
Sialkot, Punjab 51310
Pakistan

The product must be returned in perfect condition in its original unopened packaging for any exchange or refund. We advise you to choose a means of transport with tracking number.

If all conditions are met, the replacement or refund will be made promptly.

A defective / Damaed product ?

It’s rare! But it can happen despite our verification procedures and Lola’s eagle eye. First of all, we do apologise greatly.

Please describe the problem by email to info@qgoodsco.com , sending us a picture of the product that will allow us to understand the problem and prevent it from happening again.

We will send you the product back at our expense.