Q: When will I receive my order?
✹ READY TO SHIP & PREORDER :
Orders typically ship within 5-7 business days. However, items ship together; if your order includes a made to order/preorder item, all items will ship in one package once the embroidery is complete or preorder is in stock.
✹ HANDMADE TO ORDER :
Unless otherwise noted, hand-embroidered pieces are carefully made to order. Current turnaround time is approximately 4-12 weeks before shipment. Please contact me before purchase if you’d like to request an expedited ship date.
✹ INTERNATIONAL: Your order will be dispatched as listed above, but shipping time varies by destination.
All orders are available with the tracking number provided to most locations. If tracking is available for your location, it can be found in your shipment confirmation email.
Post Office Shipping times: can vary by destination and can be delayed due to customs, but typically international shipments arrive within 2-4 weeks
FedEx / DHL Express Shipping time:: 4-12 days
Shipping + Policies
Q: Do you wholesale?
QGoodsCo.com current wholesale catalog is available by request. Inquiries can be emailed to [email protected]
Please be in touch with store name, website and/or social media & any general information I should know about the shop! I’m happy to discuss my wholesale availability and your store’s needs.
Q: Do you take custom requests?
Custom requests are Open. Availability is updated in the QGoodsCo.com Newsletter & Instagram thank you! Please find my general custom order info below: I’m happy to hear your custom order requests! As a policy, I do not accept commissions to recreate another artist’s work. Additionally, I am more likely to take on projects that fall within my aesthetic and artistic scope. Feel free to peruse my past & current works on Instagram to get a sense of what I do.
If my aesthetic seems like it suits your project, please send a message with your general ideas and I’ll see what I can do! Exact quotes/turnaround times can be given upon discussing project details but generally custom work takes 6+ weeks for completion.
Q: How do I care for my patch?
Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying.
Gently spot clean or Dry Clean only.
Q: How soon will I hear back about my question?
I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for a response to custom requests and general inquiries. Thank you!
Additional questions? Shoot me a line