Q: When will I receive my order?
✹ READY TO SHIP & PREORDER :
Orders typically ship within 5-7 business days. However, items ship together; if your order includes a made to order/preorder item, all items will ship in one package once the embroidery is complete or preorder is in stock.
✹ HANDMADE TO ORDER :
Unless otherwise noted, hand-embroidered pieces are carefully made to order. Current turnaround time is approximately 4-6 weeks before shipment. Please contact me before purchase if you’d like to request an expedited ship date.
✹ INTERNATIONAL: Your order will be dispatched as listed above, but shipping time varies by destination.
Q: Do you wholesale?
Quality Goods Company current wholesale catalogue is available by request. Inquiries can be emailed to email@example.com
Please be in touch with store name, website and/or social media & any general information I should know about the shop! I’m happy to discuss my wholesale availability and your store’s needs.
Quality Goods Company Stockists
Q: Do you take custom requests?
Custom requests are Open. Availability is updated in the Quality Goods Company Newsletter & Instagram thank you! Please find my general custom order info below: I’m happy to hear your custom order requests! As a policy, I do not accept commissions to recreate another artist’s work. Additionally, I am more likely to take on projects that fall within my aesthetic and artistic scope. Feel free to peruse my past & current works on Instagram to get a sense of what I do.
If my aesthetic seems like it suits your project, please send a message with your general ideas and I’ll see what I can do! Exact quotes/turnaround times can be given upon discussing project details but generally custom work takes 6+ weeks for completion.
Q: How do I care for my patch?
Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying.
Gently spot clean or Dry Clean only.
Q: How soon will I hear back about my question?
I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for a response to custom requests and general inquiries. Thank you!
Additional questions? Shoot me a line