Ready to Ship Merchandise:
Orders typically ship within 3-7 business days.
✹ Custom Order:
Current turnaround of made to order items is about 2-4 weeks before shipment. Once purchased, your order will be placed in a queue and will be stitched up and shipped out as soon as possible.
I do my best to honour deadline requests, so please contact me prior to purchasing if you’d like to request a specific delivery date.
S H I P P I N G
All orders are available with the tracking number provided to most locations. If tracking is available for your location, it can be found in your shipment confirmation email.
Post Office Shipping times: can vary by destination and can be delayed due to customs, but typically international shipments arrive within 2-4 weeks
FedEx / DHL Express Shipping time:: 4-12 days
We also add Shipping rates + Shipping in checkout Page
Buyers should be aware that additional customs and import taxes or fees may apply to international orders
R E T U R N S + E X C H A N G E S + R E F U N D S
I gladly accept returns and exchanges
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
My parcel is lost!
Don’t panic! Maybe someone has received it for you, ask your friends and family (nice neighbour, caretaker…)
If this is not the case, here is the step-by-step procedure to follow:
Step 1: Open a complaint with the competent services of the carrier
Step 2: you are not alone! notify us of the loss of the package via our contact form or at [email protected], indicating the reference of your order so that we can also make a complaint.
It is imperative that you take these steps to validate the claim.
A return? An exchange? A refund?
Are you disappointed? Have you changed your mind?….. We understand this very well. But don’t delay.
The return is to be made at your expense to our address:
Quality Goods Company
Habib Pura Amina Abad Rd
Sialkot, Punjab 51310
The product must be returned in perfect condition in its original unopened packaging for any exchange or refund. We advise you to choose a means of transport with tracking number.
If all conditions are met, the replacement or refund will be made promptly.
A defective / Damaged product?
It’s rare! But it can happen despite our verification procedures and Lola’s eagle eye. First of all, we do apologise greatly.
Please describe the problem by email to [email protected] , sending us a picture of the product that will allow us to understand the problem and prevent it from happening again.
We will send you the product back at our expense.
A N O T E A B O U T H A N D M A D E Many of my pieces are hand embroidered ~ no two pieces will be exactly alike. Please allow for some variation in look as each handmade piece will be unique. I do my best to photograph and describe pieces accurately, but colours may differ from your monitor to what you see in person. If you have specific questions about product details, please don’t hesitate to get in touch and I’d be happy to help. C A R E Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying. Gently spot clean or dry clean only.